UPS and FedEx are experiencing unprecedented demand this season. Please use the following guide to ensure deliverybefore Christmas.
Ground orders: To receive your order before Christmas using Ground Shipping, please order on or before December 9th to ensure enough time for us to pick, pack, and ship your order.
2 day orders: To receive your order before Christmas using 2 day shipping, please order on or before December 16th to ensure enough time time for us to pick, pack, and ship your order.
Overnight Orders: To receive your order before Christmas using overnight shipping, lease order before December 21st to ensure enough time time for us to pick, pack, and ship your order.
SurePost: We don't recommend using SurePost if you'd like your delivery before Christmas.
We keep shipping costs as low as possible and pass on our negotiated savings with UPS and FedEx to our customers with a small markup for packing materials. For orders under $75.00 we charge a $5.00 handling fee. This is included in the shipping fee and covers the labor it takes to pick, pack, and get your order ready to ship. We also offer free shipping on a large variety of products when meeting a $150 order minimum. See details here.
Orders shipped by FedEx Home or UPS Ground are frequently processed and leave our warehouse within one to three business days. We do not ship on Saturday or Sunday.
Orders shipped using three-day, two-day, or overnight shipping leave in one business day. If your order is time-sensitive, please select the appropriate shipping method to ensure the delivery meets your schedule. In order to avoid delays, please ensure someone will be available at the shipping address to recieve a shipment.
FedEx SmartPost delivers Monday through Saturday. Most shipments using this method take 6 to 12 business days, depending on your location. Note that the U.S. Postal Service® (USPS) will make the final delivery if you select SmartPost.
FedEx Home delivers Tuesday through Saturday. Most shipments using this method take 3 to 6 business days, depending on your location. Please see the following map for transit time estimates:
FedEx 2 Day delivers Monday through Friday. Most shipments using this method take 2 days from shipment date, depending on your location. For expedited orders placed on Friday, Saturday, or Sunday FedEx 2day shipping will begin the following week. For example: An order placed on Friday will ship out Monday and arrive Wednesday.
FedEx Overnight delivers Monday through Friday. Most shipments using this method take 1 day from shipment date, depending on your location. For expedited orders placed on Friday, Saturday, or Sunday FedEx overnight shipping will begin the following week. For example: An order placed on Friday will ship out Monday and arrive Tuesday.
UPS Ground delivers Monday through Friday. Most shipments using UPS ground take between 3 to 6 business days depending on your location. Please see the following map for transit time estimates:
UPS 3 Day Select delivers Monday through Friday. Most shipments using this method take 4 days depending on your location.
UPS 2nd Day Air delivers Monday through Friday. Most shipments using this method take 2 days from shipment date, depending on your location. For orders placed on Friday, Saturday, or Sunday UPS 2nd day Air shipping will begin the following week. For example: An order placed on Friday will ship out Monday and arrive Wednesday.
UPS Next Day Air and UPS Next Day Air Saver deliver Monday through Friday. Most shipments using this method take 1 days from shipment date, depending on your location. For expedited orders placed on Friday, Saturday, or Sunday next day shipping will begin the following week. For example: An order placed on Friday will ship out Monday and arrive Tuesday.
United States Postal Service
GloryBee Natural Sweeteners Inc.
PO Box 743761
Los Angeles, CA 90074-3761
OR
Overnight Courier
Bank of America Lockbox Services
Lockbox 743761
2706 Media Center Drive
Los Angeles, CA 90065-1733
There is no minimum online order for retail. The wholesale order minimum is $450.00. Click here to apply for a wholesale account.
Return Policy:
• Returns must be requested within 10 business days of receipt.
• 15% restock fee will be applied.
• Damaged or missing product must be communicated to a Customer Service Representative within 48 hours of receipt.
• NO return authorizations, credits, or exchanges will be issued for any food products that have been opened, defaced, or relabeled.
• NO return authorizations, credits, or exchanges will be issued for any bee medications, fresh frozen royal jelly, beeswax foundation, skin care products, cosmetics ingredients, or books.
• All Returns to our Factory Store require original receipt.
• Contact a Customer Service Representative or go to erikodowd.com/returns for further detail.
• Return freight paid by customer.
Refund Policy:
• Upon return product will be inspected by a quality assurance team member. If it is determined product has been opened, defaced, or relabeled GloryBee reserves all rights to dispose of product and withhold refund.
• If product is found to meet our return policy, a refund will be applied to your account, less a 15% restock fee.
• All deductions from invoice require prior approval.
To maintain the highest quality and avoid possible infestation, always store product in closed container and follow storage suggestions on the product specification sheet. If the complaint is due to natural crop variance, we will not accept the return because it’s not a quality issue and cannot be controlled.
Claims Procedure:
• Prior to sending any questionable product back, contact a Customer Service Representative for instructions.
• Customer Service will file a claim with Quality Assurance on your behalf.
• Quality Assurance will review your claim and we will follow up within 5 business days.
• Quality Assurance may require a sample or picture of the product if a comparable lot is not available for review.
• Return and/or credit are subject to approval by our Quality Assurance.
• If the claim is approved, we will follow up with the credit and/or return instructions. The product must be returned in its original packaging and cannot be defaced or relabeled in any way.
Infestation/Foreign Material:
• Contact a Customer Service Representative for instructions on how to proceed.
• We may ask for the foreign matter or debris by sending a picture and a physical sample.
• GloryBee does not take infested product back.
• Claims must be made within 10 business days of receipt.
• Please do not destroy any product until your request is approved. This could result in forfeiture of credit.
To qualify for a wholsale account you must apply here and wait up to 3 business days for our sales team to appove your application. Our sales team may contact you with questions regarding your application via phone or email.
United States Postal Service
GloryBee Natural Sweeteners Inc.
PO Box 743761
Los Angeles, CA 90074-3761
Overnight Courier:
Bank of America Lockbox Services
Lockbox 743761
2706 Media Center Drive
Los Angeles, CA 90065-1733
Wholesale Return Policy:
• Returns must be requested within 10 business days of receipt.
• 15% restock fee will be applied.
• Damaged or missing product must be communicated to a Customer Service Representative within 48 hours of receipt.
• NO return authorizations, credits, or exchanges will be issued for any food products that have been opened, defaced, or relabeled.
• NO return authorizations, credits, or exchanges will be issued for any bee medications, fresh frozen royal jelly, beeswax foundation, skin care products, cosmetics, books or international orders.
• All Returns to our Factory Store require original receipt.
• Contact a Customer Service Representative or go to erikodowd.com/returns for further detail.
• Return freight paid by customer.
Wholesale Refund Policy:
• Upon return product will be inspected by a quality assurance team member. If it is determined product has been opened, defaced, or relabeled GloryBee reserves all rights to dispose of product and withhold refund.
• If product is found to meet our return policy, a refund will be applied to your account, less a 15% restock fee.
• All deductions from invoice require prior approval.
Delivered on GloryBee Truck:
If any items shipped via a GloryBee delivery truck should be damaged due to unloading or transporting, the driver has the authorization to return the damaged product to the warehouse. If any product is found to be missing, the driver has authorization to write a credit. If a GloryBee driver is not present, you have 48 hours from receipt to communicate damages and missing items to your customer service representative for credit and/or return. Communication after this designated period will not warrant credit and/or return.
Delivered on Common Carrier:
Any damaged or shorted items delivered via a third party common carrier must be noted on the Bill of Lading (BOL) and signed by the carrier's driver in order to file a claim with the carrier. Any additional documentation, including pictures, should be sent to a Customer Service Representative within 48 hours of delivery. In cases where GloryBee arranges freight, and is billed by the carrier, GloryBee will file claims for damages on your behalf if damages are noted on the BOL. In cases where you arranged freight, and are billed directly, you are required by the carrier to file claims with them directly.
To maintain the highest quality and avoid possible infestation, always store product in closed container and follow storage suggestions on the product specification sheet. If the complaint is due to natural crop variance, we will not accept the return because it’s not a quality issue and cannot be controlled.
Claims Procedure:
• Prior to sending any questionable product back, contact a Customer Service Representative for instructions.
• Customer Service will file a claim with Quality Assurance on your behalf.
• Quality Assurance will review your claim and we will follow up within 5 business days.
• Quality Assurance may require a sample or picture of the product if a comparable lot is not available for review.
• Return and/or credit are subject to approval by our Quality Assurance.
• If the claim is approved, we will follow up with the credit and/or return instructions. The product must be returned in its original packaging and cannot be defaced or relabeled in any way.
Infestation/Foreign Material:
• Contact a Customer Service Representative for instructions on how to proceed.
• We may ask for the foreign matter or debris by sending a picture and a physical sample.
• GloryBee does not take infested product back.
• Claims must be made within 10 business days of receipt.
• Please do not destroy any product until your request is approved. This could result in forfeiture of credit.